IBM – Software Value Plus Program Overview Business Partner

1-800-456-8000 x66043 [email protected] Desk hours - 8:30am-8:00pm EST Market Development 1-800-456-8000 East ext. 67113 Central ext. 67113 West e x t. 67367 www.ibm.com IBM – Software Value Plus Program Overview Business Partner Benefits Protects and maximizes your ROI in the technical, sales and marketing skills you’ve developed. Places a premium on your skills and solutions which differentiate your ability to offer your customers guidance in a tough economy. Rewards the value you bring throughout the sales cycle through the lucrative IBM Software Value Incentive. Provides financial rewards for integrating IBM software with your business solutions through the Value Advantage Plus incentive. Accelerates your growth with Value Added Distributors (VADs). Improves access to IBM resources including industry-leading sales, technical, and marketing support. Authorized Distribution Product Groups as of June 18, 2014 Rational – Tools for development, business planning, and project management life cycle - RTC, Rational Application Developer, ClearCase, ClearQuest, Rational Quality Manager Security and Compliance – Improve security, risk and compliance with automated threat protection & security controls - Rational AppScan, Tivoli Identity Manager, Tivoli Access Manager, Q1 Labs, ISS, VSP, TAM ESSO Enterprise Content Management – Tools for development, business planning, and project management life cycle - Filenet, Datacap, IBM Content Collector, DB2 Content Manager Business Analytics Cognos – Business intelligence & performance management platform - Cognos BI, Controller, Enterprise Planning, TM1 Risk Analytics – Business risk awareness and analytics - OpenPages GRC & FCM, ALGO Risk Management SPSS Enterprise – Predictive analytics suite - SPSS Modeler, Data Collection, Decision Mgmt. SPSS Statistics – Open products within the Business Analytics brand - SPSS Statistics (requires additional paperwork IBM Collaboration Solutions (Formerly Known as Lotus) Messaging & Collaboration – Integrated collaborative environment including e-mail, calendaring and collaboration tools - Lotus Notes, Lotus Domino, Smart Suite Portal – Delivers exceptional user experiences enabling personalized and compelling interactions with information, applications and people - Portal, Forms Social Software & United Communications (SSUC) – Business collaboration and networking capabilities including dynamic profiles, wikis, blogs, shared files, team spaces and communities - Quickr, Sametime, Connections SmartCloud for Social Business – Enterprise-grade file sharing, communities, web meetings, mail and calendar for any organization - Lotus SmartCloud (formerly Lotus Live) Information Management Optim – Data archiving, test data management, and data privacy solution - Optim, Guardium Data Management – Manage business data and support operational and analytic applications with powerful data servers - DB2, Informix, DB2 Connect InfoSphere – Comprehensive data warehouse platform and a wide assortment of smart analytic applications - Initiate MDM, Info Server, Data Stage, Quality Stage IBM Big Data & Netezza – High-performance data warehouse appliance that makes advanced analytics simpler, faster and more accessible - PureData for Analytics, InfoSphere, Big- Insights, InfoSphere Streams WebSphere Business Process Mgmt – Provide easy, safe, reliable control over automated decisions used by business systems - BPM, iLog (J Rules), Lombardi WebSphere Core – Middleware, application infrastructure, application inte- gration, business rules management, and portal - MQ, WAS, Message Broker Expert Integrated Systems – A platform system designed and tuned specifically for transactional web and database applications - Data Power XI52, PureApplication System Cloud & Smarter Infrastructure (Formerly known as Tivoli) Automation – Manage availability and performance of infrastructure, applications & business services Netcool, Tivoli Monitoring, IBM Endpoint Manager Storage Management – Create a more responsive and resilient storage infrastructure Tivoli Storage Productivity Center Enterprise Asset Management – Achieve greater efficiency by managing all your asset types on a single platform Maximo, Tivoli Asset Manager, Tririga Industry Solutions Commerce – Automate and integrate online marketing and sales processes across multiple channels - Sterling Commerce, iLog Optimization, Websphere Commerce, Emptoris B2B Integration – Tools to help you more effectively drive revenue through your B2B sales channels - Sterling B2B, Sterling Connect:Direct Enterprise Marketing Management – Enterprise marketing resource management Unica, Coremetrics Smarter Cities – Solutions to help cities of all sizes become smarter - i2, Intelligent Op Center Open Distribution Products Rational Open – Open products within the Rational brand - PurifyPlus, Fortran & XL/C++ Compiliers Security Systems Open – Open products within the Security Systems brand - Tivoli Key Lifecycle Mgr (TKLM) Tivoli Open – Open products within the Tivoli brand - Tivoli Storage Manager, Fastback WebSphere Open – Open products within the Web- Sphere brand - BlueWorks Live, WAS Express Other Products – Platform Computing, GPFS, Intelligent Forms Processing - Platform LSF, MPI, RTM, Analytics and GPFS Authorization Requirements The criteria for authorization to resell IBM Software products within the new Authorized Distribution model include: Membership in the IBM PartnerWorld® program Approved participation in Software Value Incentive or Value Advantage Plus For SVI, technical and sales skills in the product groups you want to sell For VAP, an approved solution containing the product groups you want to sell An approved PartnerPlan Minimum revenue participation levels within SVI and VAP after the first year (10% of the total revenue (license and renewal) must pass through SVI and/or VAP; percentages may vary based on geography and country.) For a list of certifications by product group, please go to): http://www- 03.ibm.com/certify/certs/index.shtml (you will need to login with your IBM ID) Two Entry Points The entry point for the new Authorized Distribution model is through the Software Value Incentive or Value Advantage Plus programs. With the new Authorized Distribution model, enrollment and authorization to resell will be granted at the product group level. SVI: Standardized criteria will include technical certifications at the product group level and sales certification. VAP: For each IBM software product included in a VAP approved solution, IBM will authorize the Business Partner to resell the corresponding product group. Approval for the SVI and VAP programs is currently granted at the software brand level and will be modified to reflect product group levels. Not currently participating in SVI or VAP? Apply now for SVI and/or VAP! SVI: https://www-304.ibm.com/jct01005c/partnerworld/mem/sell/sel_sip_svi_main.html VAP: https://www-304.ibm.com/jct01005c/partnerworld/mem/sell/sel_sip_vap_main.html You will need to be registered in IBM Software’s PartnerWorld to utilize any of the links. If you currently are not enrolled in PartnerWorld, please use the following link to get registered: http://www- 200.ibm.com/partnerworld/pwhome.nsf/weblook/index_us.html Ordering Requirements To assure prompt processing of your IBM Passport software purchase, please be sure to include the following information when placing your order with us: 1. IBM Software Reseller Passport ID number 2. PO number 3. End-user agency/organization name 4. End-user shipping street address, city, state and zip code 5. End-user contact name - first and last name required 6. End-user contact phone number 7. End-user contact email address 8. End-user Passport ID, Site and Agreement, if renewal is being ordered then renewal quotation # 9. If IBM special bid please provide bid #. Product Delivery IBM Software’s normal processing time on orders is 1 business day New Passport customer can take up to 5 days. Licenses are delivered via email. The delivery must go directly to the end user on file with IBM. Media is downloadable for free from the enduser Passport Advantage secure login. Renewals Renewals must be purchase before expiration date of the license Pricing Programs Government/Education: Government agencies typically have agreement with IBM Software, please call our desk at 1 (800) 456-8000, ext. 66043 so that we can work with you to provide you with correct pricing. Returns Overview Passport Advantage No returns policy Passport Advantage Express Offers a 30 day Money-back guarantee For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its POE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program. Please contact our licensing desk with any questions. January 5, 2015 .

Version 5.0.0 What’s New . Phone Contacts We have eliminated the phone number section from this document and direct you to IBM Planetwide for contact information. I would appreciate your feedback on what you like and what you think should be improved about this document. e-mail me at mcknight@ us.ibm.com Cover design by Rick Nelson, IBM Raleigh 2 June, 2014 Contents What’s New . 2 Overview of IBM Support . 4 IBM Commitment. 4 Software Support Organization . 4 Software Support Portfolio . 5 IBM Software Support . 5 Support Foundation . 5 Passport Advantage & IBM Software Maintenance . 6 System z (S/390) . 7 Support Line and SoftwareXcel . 7 IBM Selected Support Offering . 8 Premium Support . 8 Enhanced Technical Support . 8 IBM Software Accelerated Value

IBM Cloud Technical Academy IBM Cloud Unit 2016 IBM Cloud Unit Leadership Organization SVP IBM Cloud Robert LeBlanc GM Cloud Platform GM Cloud GM Cloud Managed GM Cloud GM Cloud Object Integration Services Video Storage Offering Bill Karpovich Mike Valente Braxton Jarratt Line Execs Line Execs Marie Wieck John Morris GM Strategy, GM Client Technical VP Development VP Service Delivery Business Dev Engagement Don Rippert Steve Robinson Harish Grama Janice Fischer J. Comfort (GM & CTO) J. Considine (Innovation Lab) Function Function Leadership Leadership VP Marketing GM WW Sales & VP Finance VP Human Quincy Allen Channels Resources Steve Cowley Steve Lasher Sam Ladah S. Carter (GM EcoD) GM Design VP Enterprise Mobile GM Digital Phil Gilbert Phil Buckellew Kevin Eagan Missions Missions Enterprise IBM Confidential IBM Hybrid Cloud Guiding Principles Choice with! Hybrid ! DevOps! Cognitive Powerful, Consistency! Integration! Productivity! Solutions! Accessible Data and Analytics! The right Unlock existing Automation, tooling Applications and Connect and extract workload in the IT investments and composable systems that insight from all types right place and Intellectual services to increase have the ability to of data Property speed learn Three entry points 1. Create! 2. Connect! 3. Optimize! new cloud apps! existing apps and data! any app! 2016 IBM Cloud Offerings aligned to the Enterprise’s hybrid cloud needs IBM Cloud Platform IBM Cloud Integration IBM Cloud Managed Offerings Offerings Services Offerings Mission: Build true cloud platform

IBM Cognos Analytics Data Prep. and Modelling Working with your data Michael McGeein, CPA, CA September 2018 IBM Business Analytics :: IBM Confidential :: © 2016 IBM Corporation Notices and disclaimers Copyright © 2018 by International Business Machines Corporation (IBM). as illustrations of how those customers have used IBM products and No part of this document may be reproduced or transmitted in any form without the results they may have achieved. Actual performance, cost, savings or other written permission from IBM. results in other operating environments may vary. U.S. Government Users Restricted Rights — use, duplication or disclosure References in this document to IBM products, programs, or services does not restricted by GSA ADP Schedule Contract with IBM. imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business. Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as Workshops, sessions and associated materials may have been prepared by of the date of initial publication and could include unintentional technical or independent session speakers, and do not necessarily reflect the typographical errors. IBM shall have no responsibility to update this information. views of IBM. All materials and discussions are provided for informational This document is distributed “as is” without any warranty, either express or purposes only, and are neither intended to, nor shall constitute legal or other implied. In no event shall IBM be liable for any damage arising from the use of guidance or advice to any individual participant or their specific situation.

An Interview with SAM WYLY OH 374 Conducted by David Allison on 6 December 2002 Smithsonian National Museum of American History Washington, D.C. Charles Babbage Institute Center for the History of Information Technology University of Minnesota, Minneapolis Copyright 2004, Charles Babbage Institute Sam Wyly Interview 6 December 2002 Abstract Wyly begins by recounting his childhood, and education prior to going to work for IBM’s Service Bureau Corporation, and then joining Honeywell as an area sales manager. He discusses how he left Honeywell to form University Computer Corporation (UCC), a firm that sold computer time, but transitioned into a software services business. Wyly explains his growing focus on computing and telecommunications, his formation of Datran, and his unsuccessful attempt to acquire Western Union. Much of the interview focuses on ongoing developments at UCC, the eventual sale of this firm to Computer Associates, his formation of Sterling Software, its acquisition of Informatics, the sale of Sterling, and his ideas on the future of information technology. Throughout Wyly’s discussion of UCC and Sterling, he elucidates upon his leadership philosophy, and the strategic, technical, operational, and financial management of these firms. This oral history was sponsored by the Software History Center in conjunction with the Center's ADAPSO reunion (3 May 2002). Preface As part of its preservation activities, the Software History Center (SHC) worked with Dr. David Allison of the Smithsonian Institution’s National Museum of American History and Dr. Jeffrey Yost of the Charles Babbage Institute to plan and conduct a number of oral history interviews of early software company founders and other key industry contributors.

Sterling Warehouse Management System: User Guide Release 8.5 October 2009 Copyright Notice Copyright © 1999 - 2009 Sterling Commerce, Inc. ALL RIGHTS RESERVED STERLING COMMERCE SOFTWARE ***TRADE SECRET NOTICE*** THE STERLING COMMERCE SOFTWARE DESCRIBED BY THIS DOCUMENTATION ("STERLING COMMERCE SOFTWARE") IS THE CONFIDENTIAL AND TRADE SECRET PROPERTY OF STERLING COMMERCE, INC., ITS AFFILIATED COMPANIES OR ITS OR THEIR LICENSORS, AND IS PROVIDED UNDER THE TERMS OF A LICENSE AGREEMENT. NO DUPLICATION OR DISCLOSURE WITHOUT PRIOR WRITTEN PERMISSION. RESTRICTED RIGHTS. This documentation, the Sterling Commerce Software it describes, and the information and know-how they contain constitute the proprietary, confidential and valuable trade secret information of Sterling Commerce, Inc., its affiliated companies or its or their licensors, and may not be used for any unauthorized purpose, or disclosed to others without the prior written permission of the applicable Sterling Commerce entity. This documentation and the Sterling Commerce Software that it describes have been provided pursuant to a license agreement that contains prohibitions against and/or restrictions on their copying, modification and use. Duplication, in whole or in part, if and when permitted, shall bear this notice and the Sterling Commerce, Inc. copyright notice. Commerce, Inc. copyright notice. U.S. GOVERNMENT RESTRICTED RIGHTS. This documentation and the Sterling Commerce Software it describes are "commercial items" as defined in 48 C.F.R. 2.101. As and when provided to any agency or instrumentality of the U.S. Government or to a U.S. Government prime contractor or a subcontractor at any tier ("Government Licensee"), the terms and conditions of the customary Sterling Commerce commercial license agreement are imposed on Government Licensees per 48 C.F.R.

FountMedia Delivers the highest quality business information FountMedia- is a leading provider of Targeted contact lists, with experience in Direct and Interactive Marketing Services for our valued clients. Our database consists of over 150 Million prospects from 200+ highly targeted business contact lists with the ability to provide detailed segmentation to isolate your target audience. EACH RECORD INCLUDES: Company Name, Address, Address1, City, State, Zip Code, Country, Phone Number, Fax Number, Employees, Revenue, SIC Code, Industry, Web Address, Contact Name, First Name, Middle Name, Last Name, Job Title, and Email Address. GUARANTEE: 90%+ on email deliverability and 97%+ guarantee on other data fields. Replacements: If you encounter faulty contacts more than the above parameters would be replaced with fresh contacts or we would provide you a credit balance. Update: We constantly update and verify our information to ensure that your business mailing lists always contain the most current, most deliverable addresses and responsive phone numbers available. We update our list every 60-90 days to make sure it delivers to the recipients. Our accuracy standards would have lower bounce rates, and better deliverability to protect email sender reputation Ownership: List will have 100% verified emails and are provided for your complete ownership i.e. for your unlimited Multi-Channel marketing usage. ADDITIONAL BENEFITS: We will provide 3 updates in the next 12 months. Along with each update, you will receive 6% to 8% new contacts from the same segment. Eventually, you will have 20%+ new contacts end of 12 months and existing names will also been cleansed and fresh so you don’t have to spend another budget next year.

IBM® WebSphere® Front cover End-to-end Integration with IBM Sterling B2B Integration and Managed File Transfer Solutions Implement an end-to-end integration with IBM Sterling and WebSphere Portfolios Learn how to design a B2B solution for small and large partners Experiment with real life scenarios James Ballentine Claudemir Braghirolli Vasfi Gucer Rahul Gupta James B Herry Richard Kinard Gianluca Meloni Bala Sivasubramanian Eduardo Ribeiro de Souza Frank Strecker Gang Yin ibm.com/redbooks International Technical Support Organization End-to-end Integration with IBM Sterling B2B Integration and Managed File Transfer Solutions July 2012 SG24-7992-00 Note: Before using this information and the product it supports, read the information in “Notices” on page vii. First Edition (July 2012) This edition applies to the following products: - IBM Sterling B2B Integrator Version 5.2.3 - IBM Sterling File Gateway Version 2.2.3 - IBM Sterling Connect:Direct Version 4.6 - IBM WebSphere Message Queue Version 7.0.1 - IBM WebSphere Message Broker Version 8.0 - IBM WebSphere Transformation Extender Design Studio Version 8.4 - IBM WebSphere Transformation Extender for Integration Servers Version 8.4 - IBM WebSphere DataPower B2B Appliance XB62 Version 4.0.2.1 © Copyright International Business Machines Corporation 2012. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . vii Trademarks . viii Preface . ix The team who wrote this book . ix Now you can become a published author, too! . xi Comments welcome. xii Stay connected to IBM Redbooks . xii Part 1. Introducing the proposed solution architecture .

Integrated DB2-powered InfoSphere Warehouse and MDM System – F15 Eberhard Hechler IBM Boeblingen R&D Lab & IBM Singapore Session Code: 2132 Fri, May 18th, 2012 (10:30-11:30 AM) | Platform: DB2 for LUW Abstract: This session will highlight first experiences of integrating a DB2-powered InfoSphere Warehouse with InfoSphere MDM Server to allow execution of hybrid e-business applications that consist of operational transactions combined with real-time BI analytics. By using MQTs and DB2-based federation techniques, we will show how data redundancy can be reduced. This will be achieved by leveraging a subset of key master data domain records persisted in the DB2 data store of the MDM Server as DB2-based star schema dimensions of some sample data marts. The presentation will provide first experience and best practices of building such an integrated system by concentrating on one of IBM’s DB2-based InfoSphere Warehouse Packs. • Understand key implementation techniques to derive an integrated DB2- powered InfoSphere Warehouse and MDM system. • Understand how MQTs and DB2-based federation can be used to reduce data redundancy. • Look at an implementation example using one of the DB2-based InfoSphere Warehouse Packs. • Dive into a sample DB2-based star schema implementation by using PARTY and CAMPAIGN master data records as star schema dimensions. • Map IBM’s InfoSphere MDM Server and InfoSphere Warehouse product offerings to the integrated platform. 1 Click to edit Master title style Disclaimer • © Copyright IBM Corporation 2012. All rights reserved. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Vol. 8, No. 1 February, 2000 ™ . www.gilbane.com Published by: Bluebill Advisors, Inc. (617) 497.9443 Fax (617) 249.0424 www.bluebilladvisors.com XML, EDI, CONTENT & COMMERCE Editor: It is a bit surprising how much confusion exists over the relation between Frank Gilbane [email protected] XML and EDI. There are certainly some special interests contributing to (617) 497.9443 the confusion but there is remarkably little discussion regarding the mi- Associate Editors: nor controversy not conducted in good faith. This is not a complicated Michelle Berrong issue, but is one you need to understand to avoid wasting resources. [email protected] (781) 871.9000 Leonor Ciarlone The way to think about the XML versus EDI question is to step back and [email protected] look at the bigger picture of e-commerce. EDI was created to grease the (781) 871.9000 Mike Maziarka wheels of commerce by facilitating rapid and frictionless exchange of [email protected] business documents. Mostly these documents looked more like struc- (781) 871.9000 Bill Trippe tured databases than documents. This structure allowed EDI to be simple [email protected] and reliable. Although EDI was created in a commerce environment that (781) 662-6672 was stable and well understood there were still opposing views about the Subscriptions: best way to encode simple business documents, as the competition be- [email protected] tween ANSI X12 and EDIFACT showed. (617) 497.9443 Customer Service: [email protected] Nonetheless, the relative success of EDI naturally raised the question: "Why can’t we use EDI to exchange all these other documents as well?" The answer was that most documents were not as structured and pre- dictable as a purchase order or invoice was.

Real-Time Actionable Insights with IBM Streams — Roger Rea IBM Streams Senior Offering Manager [email protected] Data and AI Forum 2019 Session 309 Data and AI Forum / © 2019 IBM Corporation Real-time processing needs are growing Data and AI Forum / © 2019 IBM Corporation Continuous intelligence – What if you could analyze data as it’s created? – What if you could visualize your business? – What if you could better predict your customers’ needs? – What if you could gain insights from unstructured data like audio, text or video? – What if could automate immediate actions? – What if you always knew where your assets were, and where they would be? – What if you could update machine learning models continuously? And do it all in real time? IBM Data & AI / © 2019 IBM Corporation “Continuous intelligence is a design pattern in which real-time analytics are integrated into a business operation, processing current and historical data to prescribe actions in response to business moments and other events.” Gartner: Innovation Insight for Continuous Intelligence Data and AI Forum / © 2019 IBM Corporation 4 Continuous intelligence Stream – Engage data from inside and outside processing of applications or business operations – Enable fast-paced digital business decisions Artificial Machine and process optimization intelligence learning Continuous – Leverage AI, ML, data analytics, real-time intelligence analytics and streaming event data to deliver business optimized solutions – Ensure you can take advantage of the Business rules Deep “perfect storm”

What is Supervessel, and how to build your own accelerated OpenStack cloud with OpenPOWER Yong Hua Lin, Fei K Chen, IBM China Research Laboratory H. Peter Hofstee, IBM Austin Research Laboratory & TU Delft © 2016 OpenPOWER Foundation SuperVessel: The OpenPOWER Cloud for Developers and Ecosystem www.ptopenlab.com OpenPOWER • Open CPU • Big data service technology • Accelerator service • Machine learning & deep Open + High performance => learning Accelerate Innovation SPARK OpenStack • Cloud Data Service • Open Big • Open Cloud • IoT application Data Technology Technology SuperVessel Cloud development platform • POWER open source migration service • Science computation Docker, KVM • Open platform virtualization technology POWER/OpenPower Heterogeneous Computation： GPU，FPGA High performance I/O：CAPI，RDMA 2 © 2016 OpenPOWER Foundation Growth of SuperVessel in 2015/2016 Beijing Site Community Region (Nov. 2014) Collaboration with OpenPOWER Partners US Site (Nov.2015) Beijing Site Enterprise Region (Nov. 2015) • Zoomnet • Neu Cloud Oriental • Chuanghe Hangzhou Site (Aug. 2015) • Nvidia • Xilinx • Semptian • Redflag Linux • RedHadoop • Transwarp • iSoft • ~ 80 POWER/OpenPOWER servers, ~ 50 GPUs, ~ 15 FPGAs • ~ 3000 instances daily active, and ~75% are containers >15 partners/companies >50 universities >30 countries • Global first public cloud provide virtualized FPGA service, normally running for 18 months at two data centers. • Support more than 10,000 user times of FPGA service. • Support more than 200 FPGA accelerator developers. • Support IBM OpenPower Dev Challenge, IBM-Xilinx Heterogeneous Computing Competition and other global events. 3 © 2016 OpenPOWER Foundation OpenPOWER Developer Challenge (supported by Supervessel) • Supervessel is the cloud platform to support all teams/developers • Supervessel provided the leading technologies on GPU and FPGA (e.g. AccDNN), to let developers easily make innovation on heterogeneous computation cloud.

38872_Update.qxd 6/28/2005 8:39 AM Page 2 August 2005 Robin MacGillivray, BCS President, SBC West Embracing Opportunities This is such an exciting time in our industry – full of change and opportunities. Complexity in today’s market is greater than we’ve ever known, UPDATE and as technologies converge, our partnership becomes even more critical. We need to work Solutions for Success together to embrace the opportunities before us. The major transformation we’ve all witnessed in Consultant/Vendor Sales Group the last few years will continue, including moves from voice to data, dedicated to multi-service platforms, single prod- ucts to integrated solutions, from regional to national providers, and Anywhere, Anytime Access see P. 6 from high cost to low cost providers. For small to medium-sized businesses, we’re expanding our bun- Personalized Mobile Entertainment Soars see P. 7 dled offerings with total solutions, including local and long see distance, usage plans, high-speed Internet access and Cingular So Your Browser’s Been Hijacked P. 8 Wireless. We hope you’ll let your clients know that as the wireline Wireless Sensor Networks see P. 1 1 company that owns the last mile, we’re best positioned to deliver bundled services – at very attractive promotional rates – to help Pop Quiz see P. 2 0 them save on their telecom expenses. And we can now waive installation charges for businesses returning to SBC companies. We’re seeing our strongest growth in years in this segment and we’ll accel- John Regan, VP Business Sales & Marketing, SBC Operations erate that trend by helping these businesses make the transition from conventional voice to VoIP.