A service Level Agreement (SLA) is a legal agreement between a web hosting company and its clients that outlines the level of service and support that the company is obligated to provide. SLAs are essential to ensure that customers receive the quality of service they expect from their web hosting provider.
Bob Carlson
SLA, or Service Level Agreement, is a contract between a service provider and a customer that specifies the level of service that will be provided. In the context of web hosting, an SLA typically covers uptime, response time, and support availability. If the service level is not met, the SLA should specify the remedies that will be provided to the customer, such as credits or refunds.