Cisco Unified Communications Manager (CallManager)

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Recent Security Notices

• 09-Sep-2024

Document Categories

• Configuration
• Data Sheets and Product Information
• Design
• Install and Upgrade
• Literature
• Maintain and Operate

• Reference
• Release and Compatibility
• Security Notices
• Troubleshooting
• See also: Translated End-User Guides

Data Sheets and Product Information

At-a-Glance

Data Sheets

• Cisco Unified Communications Manager Version 14 Data Sheet 07-Apr-2021
• Cisco Unified Communications Manager Version 12.5 Data Sheet 19-Dec-2020
• Cisco Unified Communications Manager 12.0 Data Sheet 05-Mar-2018
• Cisco Unified Communications Manager 11.5 Data Sheet 08-Aug-2016
• Cisco Unified Communications Manager 11.0 Data Sheet 22-Jul-2015
• Cisco Unified Communications Manager 10.5 Data Sheet 11-Jan-2019
• Cisco Unified Communications Manager 10.0 Data Sheet 30-Mar-2015

End-of-Life and End-of-Sale Notices

Q&A

Security Notices

Bulletins

Field Notices

Applicable to Multiple Releases

• Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android Affect Incoming Calls and Messages - Software Upgrade Recommended 09-Sep-2024
• Field Notice: FN - 72318 - Cisco Unified Communications Manager / Session Management Edition: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Workaround Provided 12-Aug-2022
• Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided 25-Feb-2022
• Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 03-Mar-2021
• Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended 01-Oct-2020
• Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

Cisco Unified Communications Manager Version 11.5

• Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended 15-Mar-2019
• Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended 13-Sep-2018

Security Advisories, Responses and Notices

Release and Compatibility

Compatibility Information

Cisco Unified Communications Manager Version 15

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 15x 20-Jun-2024
• Deprecation of H.323 Gatekeeper Control Options in Cisco Unified Communications Manager Release 15 19-Dec-2023
• Deprecation of Remote Call Control with Microsoft Lync Server for IM and Presence Service on Cisco Unified Communications Manager, Release 15 22-Nov-2023

Cisco Unified Communications Manager Version 14

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 14x 10-Jun-2024

Cisco Unified Communications Manager Version 12.5

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X) 23-Jul-2024

Cisco Unified Communications Manager Version 12.0

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 12-May-2021
• Deprecated Phone Models for Cisco Unified Communications Manager, Release 12.0(x) 21-Feb-2020

Cisco Unified Communications Manager Version 11.5

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Releases 11.5(1)SU5—SU11 07-Apr-2022
• Deprecated Phone Models for Cisco Unified Communications Manager, Release 11.5(x) 21-Feb-2020
• Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

Cisco Unified Communications Manager Version 14

Other Documents

• Cisco Unified Communications Manager Device Package Compatibility Matrix 21-Jun-2022
• Cisco Unified Communications Manager Device Package Installation Guide 15-Jul-2019

Release Notes

Reference

Command References

Cisco Unified Communications Manager Version 15

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 15 27-Feb-2024

Cisco Unified Communications Manager Version 14

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 14 and SUs 30-May-2024

Cisco Unified Communications Manager Version 12.5

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1) 27-Feb-2024
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU7-SU8 30-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU6 03-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU5 03-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU4 03-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3 03-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2 03-Oct-2023
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU1 03-Oct-2023

Cisco Unified Communications Manager Version 12.0

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.0(1) 13-Dec-2021

Cisco Unified Communications Manager Version 11.5

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1) 13-Dec-2021
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU8 13-Dec-2021
• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU3 13-Dec-2021

Documentation Roadmaps

Cisco Unified Communications Manager Version 15

• Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 15 and SUs 20-Jun-2024

Cisco Unified Communications Manager Version 14

• Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 14 and SUs 10-Jun-2024

Cisco Unified Communications Manager Version 12.5

• Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1) 23-Jul-2024

Cisco Unified Communications Manager Version 12.0

• Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 28-Oct-2020

Cisco Unified Communications Manager Version 11.5

• Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 17-Dec-2020

Licensing Information

Cisco Unified Communications Manager Version 12.5

• Open Source Used in Cisco Prime Collaboration Deployment, Release 12.5(1) 29-Jan-2019 (PDF - 11 MB)

Cisco Unified Communications Manager Version 12.0

• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU3 30-May-2019 (PDF - 9 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU2 17-Sep-2018 (PDF - 9 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU1 01-Dec-2017 (PDF - 10 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1) 30-Aug-2017 (PDF - 23 MB)

Cisco Unified Communications Manager Version 11.5

• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU5 29-Jun-2018 (PDF - 8 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU4 05-Feb-2018 (PDF - 15 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU3 08-Aug-2017 (PDF - 10 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU2 19-Jan-2017 (PDF - 14 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU1 20-Jul-2016 (PDF - 16 MB)
• Open Source Used in Cisco Prime Collaboration Deployment, Release 11.5(3) 12-Jul-2016 (PDF - 8 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1) 08-Jun-2016 (PDF - 16 MB)

Technical References

Cisco Unified Communications Manager Version 11.5

• Cisco Headset and Finesse Integration for Contact Center 21-May-2020 (PDF - 852 KB)
• Role Resource Descriptions for Cisco Unified CM Administration 31-Mar-2017 (PDF - 70 KB)

Design

Design Guides

Applicable to Multiple Releases

• Cisco Collaboration Solutions Design Guidance 14-Dec-2023
• Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
• Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019

Cisco Unified Communications Manager Version 15

• Cisco Collaboration Sizing Guide 04-Feb-2024 (PDF - 1 MB)

Cisco Unified Communications Manager Version 14

• Cisco Collaboration Sizing Guide 25-May-2021
• Preferred Architecture for Cisco Collaboration 14 Enterprise On-Premises Deployments, CVD 21-May-2021

Cisco Unified Communications Manager Version 12.5

• Media Optimization with ICE Enablement in Cisco Enterprise Collaboration Preferred Architecture 12.5 14-May-2019

Cisco Unified Communications Manager Version 12.0

• Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) 01-Mar-2018

Cisco Unified Communications Manager Version 11.5

• Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

Install and Upgrade

Install and Upgrade Guides

Install and Upgrade TechNotes

Configuration

Configuration Examples and TechNotes

Configuration Guides

Programming Guides

Applicable to Multiple Releases

• Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 11-Jul-2024

Cisco Unified Communications Manager Version 15

• Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 30-Jan-2024
• Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 15 18-Dec-2023

Cisco Unified Communications Manager Version 14

• Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 14 and SUs 09-Aug-2024
• Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 14 09-Mar-2021

Cisco Unified Communications Manager Version 12.5

• Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 30-Jan-2024
• Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 22-Jan-2019

Cisco Unified Communications Manager Version 12.0

• Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager 12.0(1) 12-Oct-2020
• Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, 12.0(1) 12-May-2020
• SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 12.0(1) 14-Sep-2017

Cisco Unified Communications Manager Version 11.5

• Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.5(1) 15-Dec-2020
• SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 11.5(1) 25-Oct-2016
• Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.5(1) 05-Apr-2016

Maintain and Operate

End-User Guides

Cisco Unified Communications Manager Version 15

• Cisco Unified Communications Self Care Portal User Guide, Release 15 18-Dec-2023

Cisco Unified Communications Manager Version 14

• Cisco Unified Communications Self Care Portal User Guide, Release 14 06-Apr-2021

Cisco Unified Communications Manager Version 12.5

• Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) 21-Dec-2021
• Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) SU1 21-Aug-2020

Cisco Unified Communications Manager Version 12.0

• Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1) 13-Mar-2018
• Manager Assistant User Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

Cisco Unified Communications Manager Version 11.5

• Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1) 10-Oct-2018
• Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager, Release 11.5(1) 21-Jun-2016

Maintain and Operate Guides

Maintain and Operate TechNotes

Troubleshooting

Error and System Messages

Cisco Unified Communications Manager Version 15

• System Error Messages for Cisco Unified Communications Manager 15 18-Dec-2023

Cisco Unified Communications Manager Version 14

• System Error Messages for Cisco Unified Communications Manager 14 01-Apr-2021

Cisco Unified Communications Manager Version 12.5

• System Error Messages for Cisco Unified Communications Manager 12.5(1) 18-Jul-2019

Cisco Unified Communications Manager Version 12.0

• System Error Messages for Cisco Unified Communications Manager 12.0(1) 21-Sep-2017

Cisco Unified Communications Manager Version 11.5

• System Error Messages for Cisco Unified Communications Manager 11.5(1) 06-Jun-2018

Support FAQ

Cisco Bulk Administration Tool

• How do you Bulk Migrate UM Accounts from Exchange to Office 365 in CUC? 15-Nov-2017
• Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool? 26-Jun-2013

Troubleshooting Guides

Cisco Unified Communications Manager Version 12.5

• Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.5(1) 24-Nov-2023

Cisco Unified Communications Manager Version 12.0

• Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

Cisco Unified Communications Manager Version 11.5

• Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.5(1) 22-Apr-2016

Troubleshooting TechNotes

Literature

Sales Resources

Ordering Guides

White Papers

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Latest Community Activity For This Product

Solved Issues

Community Documents

Below are the retired releases within the Cisco Unified Communications Manager (CallManager) series. Cisco no longer supports these releases.

It is recommended that users upgrade to the newest available release. All supported releases are available on the "Releases" tab on this page.

Cisco Unified Communications Manager (CUCM)

• Unified Communications Manager Version 12.0 - End-of-Support Date: 31-Aug-2023
• Unified Communications Manager Version 11.5 - End-of-Support Date: 31-May-2024
• Unified Communications Manager Version 11.0 - End-of-Support Date: 31-Jul-2020
• Unified Communications Manager Version 10.5 - End-of-Support Date: 31-Jul-2022
• Unified Communications Manager Version 10.0 - End-of-Support Date: 31-Jul-2022
• Unified Communications Manager Version 9.1 - End-of-Support Date: 31-Dec-2018
• Unified Communications Manager Version 9.0 - End-of-Support Date: 31-Dec-2018
• Unified Communications Manager Version 8.6 - End-of-Support Date: 31-Jul-2017
• Unified Communications Manager Version 8.5 - End-of-Support Date: 31-Jul-2017
• Unified Communications Manager Version 8.0 - End-of-Support Date: 25-Oct-2014
• Unified Communications Manager Version 7.1 - End-of-Support Date: 24-Jun-2015
• Unified Communications Manager Version 7.0 - End-of-Support Date: 13-Apr-2013
• Unified Communications Manager Version 6.1 - End-of-Support Date: 4-Sep-2013
• Unified Communications Manager Version 6.0 - End-of-Support Date: 3-Apr-2012
• Unified Communications Manager Version 5.1 - End-of-Support Date: 15-Feb-2012
• Unified Communications Manager Version 5.0 - End-of-Support Date: 30-Jun-2011
• Unified Communications Manager Version 4.3 - End-of-Support Date: 26-Jan-2014

Cisco Unified CallManager

• Unified CallManager Version 4.2 - End-of-Support Date: 17-May-2011
• Unified CallManager Version 4.1 - End-of-Support Date: 17-May-2011
• Unified CallManager Version 4.0 - End-of-Support Date: 17-May-2011

Cisco CallManager

• CallManager Version 3.3 - End-of-Support Date: 24-Jul-2010
• CallManager Version 3.2 - End-of-Support Date: 14-Jan-2009
• CallManager Version 3.1 - End-of-Support Date: 14-Jan-2009
• CallManager Version 3.0 - End-of-Support Date: 14-Jan-2009
• CallManager Version 2.4 - End-of-Support Date: 14-Jan-2009
• CallManager Version 2.3 - End-of-Support Date: 14-Jan-2009
• CallManager Version 2.2 - End-of-Support Date: 14-Jan-2009